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Terms of Use

NETREAL GLOBAL PTE. LTD. (hereinafter, "We" or “Us”) sets forth Terms of Use (hereinafter. "the Terms") with respect to the "NetReal!" service it provides (hereinafter, "the Service"), as follows.

Chapter 1 (General Provisions)

Article 1 (Scope of Application and Modification of the Terms)

1.
The Terms specify the relationship between us, our members, applicants for membership, and users of free services with respect to use of the Service.
2.
The Terms become applicable at the time when an applicant for membership makes an application for the Service.
3.
We may modify the Terms without the prior consent of members if necessary. Modified Terms shall be published on the NETREAL website (http://www.netrealglobal.com).

Chapter 2 (Service)

Article 2 (Use of the Service)

1.
Members shall use the Service in accordance with the Terms.
2.
We may modify the contents of the Service without prior consent of members and the contents of the Service thus modified shall be published on the NETREAL website.

Article 3 (Contents of the Service)

1.
Provision of corporate rolls
(a)
We shall provide those members who have made a usage application through the predetermined method with the corporate lists we own by leasing or selling same through the members-only area of our website.
(b)
Note that we do not guarantee the credibility, adequacy, usefulness or accuracy of the information on the corporate lists which we provide.
(c)
The data on the rolls which we own or sell may not be resold to or reused by other parties.
2.
Fax delivery service
(a)
We will deliver your faxes (via mass faxing) to the fax numbers specified on the fax form at the delivery time specified when the fax delivery service was reserved.
(b)
Requests for fax delivery shall be made through reservation of same in the members’ area of our website. In principle, we accept reservations for delivery up to six (6) hours before planned delivery time during our business hours and up to twelve (12) hours before planned delivery time outside our business hours. However, if you wish to start delivery before 10:00 am, the reservation needs to be completed by 5:00 pm on the previous day.
Immediate delivery is available anytime regardless of our business hours, and your fax will be delivered 10 to 30 minutes after the delivery reservation is completed.
(c)
We may not always be able to accept your request for fax delivery.
(d)
We provide transmission reports which will be available as a rule in the members’ area within one (1) business day from the delivery day.
(e)
We shall not be responsible for any damages in cases where the fax message is not delivered to the recipients or the fax message is unreadable for reasons such as the disruption of transmission.
(f)
The fax delivery service is limited to delivery within Japan and to those countries and areas designated by us.
(g)
We regularly update information on the corporate lists for the fax service that we provide, but there are cases when a fax cannot be delivered to the numbers on the list when information on recipients’ relocation, bankruptcy, etc. is not reflected in the lists.
(h)
The Service does not guarantee any increase in members’ sales or improvements in responses from their customers, etc.
(i)
If you wish to cancel or modify the delivery reservation, you will have to cancel or modify it in the members’ area or contact us by telephone no later than thirty (30) minutes before the delivery time.
However, we cannot accept any last-minute cancellations or modifications for reservations that were registered outside our business hours.
(j)
Due to the set-up of our system, a fax delivery which has begun processing cannot be canceled for any reason.
(k)
Points for canceled deliveries shall be returned.
(l)
In principle, the number of claimed (or used) points is limited to the number of points at the time of delivery reservation.

Article 4 (Notices)

1.
When we decide that it is necessary to notify members or registrants about the Service for various reasons, we shall provide this notification as required by methods we judge appropriate, including but not limited to through our website, electronic mail, letters, etc.

Chapter 3 (Members)

Article 5 (Definition of Members)

1.
"Members" means those companies or persons which have agreed to the Terms and have been registered according to our specified procedure.

Article 6 (Registration)

1.
Applicants for membership shall make an application for membership registration in accordance with the method we designate.
2.
We shall approve the application as per Paragraph 1 by sending a payment confirmation e-mail following receipt of payment from the applicant.
3.






Applicants for membership must assert that they are not any of the following at present, and affirm that this will remain true in the future.
(a) A criminal organization.
(b) A member of a criminal organization.
(c) An associate member of a criminal organization.
(d) A company related to a criminal organization.
(e) A racketeer group ("sokaiya") etc., a group engaging in criminal activities under the pretext of conducting social campaigns or political activities, or a criminal organization specializing in intellectual crimes.
(f) Others which we judge are antisocial forces equivalent to the previous persons and groups.
4.




Applicants for membership affirm that they will not commit or make a third party commit the following activities.
(a) Make a claim in a violent way.
(b) Make an unreasonable claim beyond legal responsibility.
(c) Use minatory language or violent behavior with respect to the Service.
(d) Damage our reputation or interfere with our business by spreading rumors or using fraud or threats.
(e) Commit any other acts equivalent to the previous activities.
5.
We may not accept an application for registration if the applicant for membership falls under any of the following.
(a)
When we find the applicant for membership has been penalized in the past such as by deregistration of membership, etc., due to a violation of the Terms.
(b)
When the application of the applicant for membership includes content which is false or likely to be false.
(c)
When we find that the application does not comply with the assertion and affirmations set forth in Paragraph 4.
(d)
When we judge that it is inappropriate to accept the application for registration for other reasons.

Article 7 (Term of Membership)

1.
There is no time limit to membership, and membership shall be valid until the procedure for cancellation of membership (described later) is completed.
2.
Even if a member ceases use of membership for all services such as the Service (hereinafter, "the Services for Members"), the membership will remain valid unless stated otherwise for each service.

Article 8 (Notification of Changes)

1.
If there are any changes in the registered information, such as address, name of the person in charge, telephone number, e-mail address, etc., members shall change the registered information in the members’ area of our website.

Article 9 (Handling IDs and Passwords)

1.
Members shall be responsible for handling account IDs and passwords issued by us.
2.
Members shall not assign, lend or disclose their account IDs or passwords to a third party.
3.
We shall not be responsible to members for any damage, etc. caused by any use of account IDs and passwords by a third party unless there is intent or gross negligence on our part.
4.
Members shall immediately notify us if they detect any misuse of account IDs or passwords by a third party.

Article 10 (Cancellation of Membership)

1.
Those who wish to cancel membership shall carry out the procedures for cancellation of membership in the members’ area of our website.
2.
In principle, we will not refund any points to members when they cancel their membership, save in cases which fall under Article 17 of the Terms.
3.
We will regard the declaration of cancellation of membership by members as a declaration of cancellation of all Services for Members which membership entitles them to use.
4.
All remaining points will become invalid at the time of cancellation of membership.

Article 11 (Member Information)

1.
We shall properly manage and use the personal information of members, etc. that we obtain in the course of operation of the Service in accordance with the Management System for Protection of Personal Information, as provided separately.

Article 12 (Prohibited Matters)

1.
Members may not carry out any of the following acts.
(a)
Input or register false information in members’ registration or contents of faxes, etc.
(b)
Disturb the operation of the Service or conduct other acts which are likely to affect the Service.
(c)
Misuse credit cards when using the Service.
(d)
Misuse account IDs or passwords.
(e)
Commit acts which will cause or are likely to cause problems, disadvantages, or damages to other members, third parties, or us.
(f)
Commit acts which violate or are likely to violate intellectual property rights, privacy, trade secrets, or reputation, etc. of other members, third parties, or us.
(g)
Commit acts which are offensive or are likely to be offensive to public order and morals or other acts which violate or are likely to violate laws.
(h)
Other acts which we judge to be inappropriate.

Article 13 (Suspension of Use of the Service, Cancellation of Membership Registration)

1.
We shall suspend the use of the Service or cancel membership registration of a member without prior notice in the event of any of the following. Note that any fees which have already been paid will not be refunded in these cases.
(a)
When we find the member was penalized in the past such as by deregistration of membership, etc. due to violation of the Terms.
(b)
When there is delay or other default in payment for the Service etc.
(c)
When we judge that the contents of a fax violate laws or public order and morals.
(d)
When we judge that the contents of a fax are inappropriate for the use of the Service.
(e)
When a member conducts any of the acts in Article 12 (Prohibited Matter).
(f)
When a member commits any breach of other provisions of the Terms.

Chapter 4 (Point System)

Article 14 (Points)

1.
In order to use the Service, our company points must be purchased prior to the use of the Service.
2.
The corresponding value of these points shall be based on the description in our website.

Article 15 (Purchase of Points)

1.
Points can be purchased by units (1 unit = 15,000 points).
2.
If you wish to purchase points, you must make an application according to the method we designate.
3.
We shall send an e-mail about the increase in the number of points to the address provided by the applicant after payment from the applicant has been confirmed if we accept the application in the preceding paragraph.
4.
Notwithstanding the preceding paragraph, we shall cancel or terminate the purchase agreement, suspend the performance, or take other appropriate measures if there is any misuse or inappropriate act related to the Service or we receive a report of non-fulfillment of credit from the credit card company appointed by the applicant.

Article 16 (Method of Payment)

1.
The amount of payment shall be the total amount of the price of points purchased, the handling charge, and consumption tax.
2.
The payment shall be made by bank transfer or credit card.
3.
Members shall bear any charges necessary to purchase points.
4.
If you wish to pay by credit card, you shall comply with the terms and conditions separately agreed between you and the credit card company. In addition, in case of any dispute between you and the credit card company, the dispute will be settled by these parties.

Article 17 (Refund of Points)

1.
In principle, points that have been purchased shall not be refunded except in the case that the notice of cancellation is given within eight (8) days following the date of payment and the points have not been used.
2.
When points are refunded, we will transfer the money to the bank account designated by the member. The member shall bear all charges for the refund as below.
(a)
Transfer fees ***
(b)
Refund fees ***
3.
Points may not be exchanged for cash under any circumstances.

Chapter 5 (Operation of the Service)

Article 18 (Maintaining the Service)

1.
In order to maintain the sound operation of the Service, we will suspend provision of whole or part of the Service without prior notice to members in any of the following cases.
(a)
For regular or urgent maintenance of the system.
(b)
When it is difficult to operate the system due to fire, power cuts, interference by a third party, etc.
(c)
Other cases when we judge that it is necessary to stop the system.

Article 19 (Other Disclaimers)

1.
We shall not be responsible for any damages caused by lack of availability of the Service for members unless there is intent or gross negligence on our part.
2.
We shall not be responsible for any damages occurred during use of the Service by members unless there is intent or gross negligence on our part.
3.
We shall not be held responsible for disadvantages to members, etc. occurred as a result of business conducted in accordance with information provided by members.
4.
Members shall hold us harmless against any claim for damages by other members or a third party, if any, and it will be the responsibility of members to settle the claim and their costs.

Article 20 (Governing Laws)

1.
The establishment, efficiency, performance and interpretation of each provision of the Terms shall be governed by the laws of Japan unless otherwise specified in the Terms.

Article 21 (Other Matters)

1.
Any matters which cannot be resolved through the Terms or our guidance shall be settled through consultation in good faith between the member and us.
2.
The Tokyo Summary Court or the Tokyo District Court shall have exclusive jurisdiction in the first instance over any disputes related to the Service.

Supplementary provision:
The Terms shall become effective on the 1st of April 2013.

Policies for Handling Personal Information

Any personal information that you provide to us shall handled appropriately in accordance with our Management System for the Protection of Personal Information.

  • Name of Business Operator:

    NETREAL GLOBAL PTE. LTD.
  • Names of the business operator and individual responsible for the management of personal information:

    NETREAL GLOBAL PTE. LTD.
    Person responsible for the management of personal information: Mr. Asaji
    *See below for contact address.
  • Purposes of Utilization:

    ・Provision of NetReal! services
    ・Sending information about NetReal!
    ・Answering inquiries related to member registration
    ・Analyzing customer information and statistical surveys within our company
    ・Other work incidental to the above
  • Provision of Personal Information to a Third Party:

    We shall not provide personal information to a third party, except in cases where the member has given us consent or as required by laws and regulations.
  • Outsourcing of Handling of Personal Information:

    We may outsource to the extent necessary to achieve the purposes of utilization above. When the handling of personal information is outsourced, the company is carefully selected according to our rules for safe management of personal information, and the company is managed and supervised to ensure that the personal information is handled appropriately.
  • Disclosure of Personal Information and Contact Address:

    When a notification for the purpose of utilization, disclosure and correction, addition or deletion, suspension of use, elimination, or suspension of provision of personal information to a third party is required, we shall immediately take suitable measures after confirming your identity. Please contact us at the address below for these requests.
  • Notes on Providing Personal Information:

    Provision of your personal information is optional. However, we cannot guarantee the purposes of utilization above can be achieved without submission of the necessary information. Please fill in any required information correctly.
  • Acquirement of Personal Information without Confirmation of ID:

    We use cookies on our website. You can block cookie use by changing your web browser's settings, but some services may not be available in this case.
  • Contact Address for Handling of Personal Information (complaints, consultation, etc.):

    NETREAL GLOBAL PTE. LTD.
    Contact Address for Personal Information
    Blk 2 Balestier Road #04-665
    Balestier Hill Shopping Centre Singapore 320002
    E-mail:privacy@netrealglobal.com


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